Frequently Asked Questions

To get started, please contact us via email or phone. We will schedule an initial consultation to discuss your needs, outline our services, and provide a tailored proposal.

Our fees vary depending on the services required and the complexity of your financial situation. We provide a detailed quote before beginning any work. All fees are subject to VAT at the prevailing rate unless stated otherwise.

Payments can be made via bank transfer to the account specified in your invoice. All invoices must be settled within 14 days of the invoice date. Late payments may incur interest charges as outlined in our Terms & Conditions.

We require accurate and complete financial information, including income statements, expense receipts, and any relevant documentation necessary for the services you request. We will guide you through the information needed during our initial consultation.

We take your privacy seriously. We adhere to strict confidentiality policies and will not disclose your personal information to third parties without your consent, except where required by law. For detailed information, please refer to our Privacy Policy.

If you face an issue with HMRC, such as an audit or investigation, we will provide support and representation. We will work on your behalf to resolve the matter and ensure compliance with tax laws.

Yes, we can assist you in navigating the Universal Credit application process, ensuring that you provide accurate information to maximize your entitlements. We also offer guidance on other benefits you may be eligible for.

You can terminate our services by providing us with 30 days' written notice. All fees for services rendered up to the termination date will be due immediately. We reserve the right to terminate our agreement if you fail to comply with our Terms.

If you have a complaint regarding our services, please contact us directly. We value your feedback and will address any concerns promptly. If you are not satisfied with our resolution, you may escalate the matter as per our dispute resolution process outlined in our Terms & Conditions.

Yes, Ola Accountancy is regulated by ACCA, ICAEW. We adhere to their professional standards and guidelines to ensure the highest quality of service.

Yes, we offer initial consultations to discuss your needs and determine how we can assist you. Please reach out to us to schedule an appointment.

You can contact us via email at [email protected] or by phone at 03301331886. Our office address is 23A George street , Luton , LU1 2AF. We look forward to assisting you!